Privacy policy

We are responsible for the processing of personal data as set out in this privacy statement.


Contact details:
PO Box 14730, 1001 LE, Amsterdam


Personal data that we process:

We process your personal data because you use our services and/or because you provide these to us yourself.
See below;

– Surname and first name
– Date of birth
– Place of birth
– Address data
– Phone number
– E-mail address
– Bank account number
– Other personal data that you actively provide, for example by filling in a contact form on this website, in correspondence and by telephone.


Special and/or sensitive personal data that we process:

It is possible that we process the following special and/or sensitive personal data of you:- employment contract or other income dataFor what purpose and on the basis of what basis we process personal data:
We process your personal data for the following purposes:- Being able to call or e-mail you if this is necessary in order to be able to perform our services
– For the execution of an agreement
– Identity screening for fraud prevention


Automated decision making:

We make decisions [whether or not to do so] on the basis of automated processing about matters that may have (considerable) consequences for individuals. These are decisions taken by computer programs or systems that do not involve a person (e.g. a staff member of 020apartment).


How long we store personal information:

We do not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.We use the following retention periods for the following (categories of) personal data:

Personal details – up to 5 years after termination of the rental agreement – For agreement
Contact details – up to 5 years after termination of the rental agreement – For agreement Financial details – up to 7 years after termination of the rental agreement – Legal obligation
Income data – up to 1 month after start of rental agreement – For agreement


Sharing of personal data with third parties:

We share your personal data with various third parties if this is necessary for the execution of the agreement and in order to comply with any legal obligation or with your express consent. This can happen to companies that process your data on our behalf, with which we conclude a processing agreement to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations. Subcontractors – telephone number or e-mail address – providing services


Cookies, or similar techniques, that we use:

020apartment does not use cookies or similar techniques.


View, modify or delete data:

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by us and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or to another organisation you have mentioned.You can send a request for access, correction, deletion, data transfer of your personal data or for the withdrawal of your consent or objection to the processing of your personal data to order to be sure that the request for inspection has been made by you, we ask you to send us a copy of your identity document with the request. In this copy, take your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Security number (BSN) in black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.We would also like to point out that you have the opportunity to lodge a complaint with the national supervisory authority, the Personal Data Authority. You can do this via the following link:


How we protect personal data:

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you have the impression that your data is not secure or there are indications of misuse, please contact us at